Returns And Refunds

Returns And Refunds Policy

Before you return a product, please check our Returns And Refunds Policy carefully with clause 12 under 'Terms & Conditions of Sale' tab on our 'Terms & Conditions' page.

How To Return A Product

• 1.  Since we have multiple stocks located in different countries, before you request a return, please make sure you contact us at [email protected] for instructions that to which stock you should return your items.
• 2.  Your return request will be answered within 3 business days.
• 3.  Once your return request is dealt, you will receive an confirmation email from us.
• 4.  Please quote the reference number formatting "Return: 23-" plus your order ID, e.g. "Return: 23-OR14060744169" on the address label. It is very important for processing the return.

Addresses To Where You Should Return Your Product

Please return your product(s) to the following address:

SHENZHEN PROCENT
5/F., BUILDING C, QUAN SEN QI CHUANG YUAN,
58-60 BULONG ROAD, LONGHUA DISTRICT,
SHENZHEN, GUANGDONG,
518000
CHINA

When Will You Get Your Money Back Or Replacement

Replacement

If you agree that you would like to take a replacement, it will be sent to you 2 business days after your returned item is arrived at our stock. And it will take almost the same time when your first ordered product is delivered.

Refunds

• 1.  Once your item is returned back to our stock, your refunds will be issued within 14 business days.
• 2.  Refunds of any money received from you will be made using PayPal refund method and/or PayPal transaction. You should be informed that refunds can only be credited to the original PayPal account which you used to pay for your purchase.
• 3.  You will receive a confirmation email once your refund is issued.